What information do I need to put in a ticket?

You need to submit a ticket because you are having a certain issue. You’ve selected the correct department and have come to the section where you need to tell us what your issue is about. You pause – how do you describe what is happening? In this article we briefly touch on the information we need from you when you submit a ticket.

What to include in a ticket
 
Don’t know how to submit a ticket? Click the link to go to our Knowledge Base Article explaining how this is done: https://www.digihost.co.za/knowledgebase/21/How-do-I-submit-a-ticket.html
 
Firstly, please be aware that you can never give us too much information! The more you tell us about what is happening/happened the quicker we will be able to assist and the more we will be able to do. That said, some things to include are:
1)Screenshots (for information on how to take a screenshot, view our Knowledge Base Article via this link: https://www.digihost.co.za/knowledgebase/20/How-do-I-take-a-screenshot.html )
-Anything you think is relevant/know to be relevant to your issue can be captured in a screenshot and attached to your ticket. 
2)Error messages that may have popped up
3)Any specific details, example, ‘When our admin manager John logs in this is the message he receives. He is the only one this message pops up for, everyone else has no problems logging in.’
 
Please also include a working email address we can use to contact you, if you are not submitting the ticket via the Client Area, as well as a contact person/company name.

Was this answer helpful?

 Print this Article

Also Read

How do I take a screenshot?

There are two ways to take a screenshot. Both of them are very simple and will be explained...

How do I submit a ticket?

There are two ways to submit a ticket, depending on what your issue is and what you can or cannot...

What department do I submit my ticket to?

You are having an IT problem and need to submit a ticket to Digihost so we can resolve it for...

How do I Avoid Phishing Scams?

Be aware of phishermen – and phisherwomen – who are phishing for your details.   Did you...